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I'm in the same position, and have received the same response, although thankfully I'm not in a hurry. It was their surly response, that is so blatantly a lie, that got me.
I'll definitely be writing a Google review because they don't have many online - this thread is full of too many "if only I saw this first" posts to let them get away with this crap much longer.
meeji
Black_Rainbow_Project
If only I'd seen this thread first!
Currently at 7 working days (9 total) since my chainset was supposedly shipped via royal mail 24...
And yet for contrast, the pedals I ordered yesterday afternoon from Merlin cycles already arrived this morning using the same shipping service.
Velodrome shop have already tried to blame the 'Christmas backlog Royal mail are dealing with'.... Errr... It was 'shipped' in November!
My new build is sitting waiting for this last part! :(