Rode from Brewer Street to Biscester and back on Saturday planning to buy a jacket with some vouchers I was given, which turned out to be a massive fail. The vouchers were a gift so I hadn't read the T&C's, I mean you would assume that you could spend Rapha vouchers in Rapha stores without needing to check.
Apart from coming back empty handed, we had some epic service in both stores, my mate was 30 minutes late in the morning and the person setting up at Brewer Street came out and insisted I wait inside even though they hadn't opened yet.
When we arrived at Bicester we were welcomed in by the team and sorted out with complimentary coffee's by the Manager which was a nice touch and really appreciated.
Rode from Brewer Street to Biscester and back on Saturday planning to buy a jacket with some vouchers I was given, which turned out to be a massive fail. The vouchers were a gift so I hadn't read the T&C's, I mean you would assume that you could spend Rapha vouchers in Rapha stores without needing to check.
Apart from coming back empty handed, we had some epic service in both stores, my mate was 30 minutes late in the morning and the person setting up at Brewer Street came out and insisted I wait inside even though they hadn't opened yet.
When we arrived at Bicester we were welcomed in by the team and sorted out with complimentary coffee's by the Manager which was a nice touch and really appreciated.
Really nice teams in both the stores.