Within an hour or so of me emailing Matt (on a Sunday afternoon), this was resolved.
Initially offering to build a new frame from scratch, it was then established that there was a spare frame in the correct size that just needed spraying.
The new frame will be with me mid-week, so it's only put the whole shebang back by a week.
He even offered to drive down with it, although if that was in the Volvo then I doubt it would be any quicker...
A+ for after-sales service from me and the customer.
Within an hour or so of me emailing Matt (on a Sunday afternoon), this was resolved.
Initially offering to build a new frame from scratch, it was then established that there was a spare frame in the correct size that just needed spraying.
The new frame will be with me mid-week, so it's only put the whole shebang back by a week.
He even offered to drive down with it, although if that was in the Volvo then I doubt it would be any quicker...
A+ for after-sales service from me and the customer.
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