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Are you sure you don't already have the Netgear acting only as a WiFi access point already? Might be called 'bridge' or various other things in the setup.
One issue is I'm struggling to get in to the settings of the Netgear router to check it's settings as the admin password isn't working. I'll have to do a factory reset I think.
Once I do that I'll check to see if it's in bridge mode and to see if simply calling it the same as downstairs network works.Thanks for the advice.
TTM
Ignoring the WiFi bit for a moment, it sounds like you have two devices acting as routers, the Virgin and the Netgear which isn't right. Are you sure you don't already have the Netgear acting only as a WiFi access point already? Might be called 'bridge' or various other things in the setup. But if two different devices are actually working as routers and handing out IP addresses I would expect all sorts of problems.
If you don't actually have any problems other than the one you've described, the WiFi part is simple. Give the networks the same name and key and that's it.
The terminology is 'wireless access point' or AP. An extender usually means a device that just repeats a WiFi signal rather than one that plugs into your wired network.