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What he meant is this;
Is it an emergency?
Does it feel like the situation could get heated or violent very soon? Is someone in immediate >danger? Do you need support right away? If so, please call 999 now.
When I was assaulted, I couldn't call, and there was no one about, so after 15 minutes to recover, I end up limping it to the nearest police station in Peckham to report it.
Not everyone can use an audio phone my man.