@Pifko's bang on, usually there's a dynamic line management that tries to figure out speed vs stability over the first ten days of service, so yes, I'd definitely give it a little while before going nuclear.
That said, @Jezston, I'd definitely expect ping to go down after an upgrade to fibre, all things being equal. You're basically going from a service where the data has to travel down vintage copper wires, degrading every meter it goes, to a point where that copper has been reduced greatly in favour of a lossless digital speed-of-light connection. So your infrastructure has been upgraded, so I'd expect your speed to go up and your ping to go down. Trouble is that there's two sides to infrastructure - there's the stuff that happens at a cable level (i.e. how much data can this cable carry and how fast) and at a network level (i.e. what switch is moving this data around and how congested is it). I work for a company that's new to the BB market so our switches and ENNIs and all that stuff have basically got six blokes and a dog on 'em so my ping speed is absurd because our network is clear. But depending on who you're with and how established they are, that might not be the case for you.
Give it a few days. If you want to ping me your phone number or home address I'll have a butchers at what I'd expect you to get and how your infrastructure is looking. Unless you're with a very specific mobile provider I won't be able to look at it in detail but I'll be able to check the general infrastructure and let you know if what you're seeing is teething troubles or something more sinister.
NERD CREW REPORTING IN!
@Pifko's bang on, usually there's a dynamic line management that tries to figure out speed vs stability over the first ten days of service, so yes, I'd definitely give it a little while before going nuclear.
That said, @Jezston, I'd definitely expect ping to go down after an upgrade to fibre, all things being equal. You're basically going from a service where the data has to travel down vintage copper wires, degrading every meter it goes, to a point where that copper has been reduced greatly in favour of a lossless digital speed-of-light connection. So your infrastructure has been upgraded, so I'd expect your speed to go up and your ping to go down. Trouble is that there's two sides to infrastructure - there's the stuff that happens at a cable level (i.e. how much data can this cable carry and how fast) and at a network level (i.e. what switch is moving this data around and how congested is it). I work for a company that's new to the BB market so our switches and ENNIs and all that stuff have basically got six blokes and a dog on 'em so my ping speed is absurd because our network is clear. But depending on who you're with and how established they are, that might not be the case for you.
Give it a few days. If you want to ping me your phone number or home address I'll have a butchers at what I'd expect you to get and how your infrastructure is looking. Unless you're with a very specific mobile provider I won't be able to look at it in detail but I'll be able to check the general infrastructure and let you know if what you're seeing is teething troubles or something more sinister.