Brief summary of situation. We are a small business and muggins here is responsible for IT among other things, I am no more than a knowledgeable amateur though so I just manage providers.
Exchange server based in UK and colleagues abroad use outlook client and the HTTP anywhere method to have email connectivity.
Colleague in Malaysia - emails are getting rejected as spam by a recipient company . their implementation of spamtitan is scoring my colleague'e emails 5.5 and therefore blocking them.. This is a problem as its legitimate email traffic.
Doing a bit of digging - our exchange server has SPF but not DKIM or DMARC.
So what I am trying to understand is whether getting our IT supplier to implement DKIM and DMARC solves the problem.
Thanks for your help - having quickly scanned an email authentication white paper from Cisco I have realised I am rapidly getting out of my depth - time to for me to obtain some paid advice me thinks.
1 - thanks for considered response so quickly
Brief summary of situation. We are a small business and muggins here is responsible for IT among other things, I am no more than a knowledgeable amateur though so I just manage providers.
Exchange server based in UK and colleagues abroad use outlook client and the HTTP anywhere method to have email connectivity.
Colleague in Malaysia - emails are getting rejected as spam by a recipient company . their implementation of spamtitan is scoring my colleague'e emails 5.5 and therefore blocking them.. This is a problem as its legitimate email traffic.
Doing a bit of digging - our exchange server has SPF but not DKIM or DMARC.
So what I am trying to understand is whether getting our IT supplier to implement DKIM and DMARC solves the problem.