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Howard-
I know right? £20 worth of glassware, plus £12 shipping. fucken jokes m8
Reported them to eBay this morning. Considering responding to outline why we were refunded, tell them they have (again) been reported to ebay, and state that if they follow through with their threats they will be reported to the police. But equally ignoring them would waste less of my not-very-precious time
TvH
Going through the most ridiculous process with a German eBay seller, just trying to buy some Weck jars, of all things. Paid for a listing of jars and seals/clips, received only the jars. Contacted them to ask if they could be sent separately, their response was "The rubber seals and clips are inside the jars!"
fry.jpg
So I opened an item not received case, which was closed quite swiftly because obviously tracking shows I received an item, fair enough. Appealed that, eventually phoned up and got the case changed to a return request, item significantly not as described, and the whole process of that has taken fucking ages. Eventually the return request went through. Throughout all this the seller's only response has been the same. They then sent me, outside of eBay, a dodgy seeming email that said it had attachments (none) and a shipping label. Like fuck am I paying to send it back to them. Then yesterday, absent any official communication from the seller, eBay closed the case in my favour and refunded me.
Now this morning, I get a very threatening email from the seller, that Google translates as:
"Paypal has paid the entire purchase amount unjustified back to you.
We have asked to send the item back. Unfortunately, we could not place a shipping receipt until today.
You have now received a first reminder to your bill. If the goods or the purchase amount does not reach us by 11/20/2017, we will make a further reminder and
without further notice given to the operation of our foreign debt collection department.
The processing of the collection will mean substantial additional costs for you. "
So they can obviously jog on - if they're going to sell through eBay, they have to play by the rules -
and I've submitted a complaint about them to eBay.
My question is, how should I respond to them, if at all?