Ways not to lock your bike

Just got this reply.

"

Thank you for your letter dated 12th October; it is extremely regrettable that your experience at Wavelengths was not enjoyable. As a company we drive to deliver the highest possible standards of customer service, promoting a culture of continuous improvement to achieve customer satisfaction. However in this circumstance I do not believe that we are accountable for your dissatisfaction.

I am not sure who provided you with your information but unfortunately this not correct; as a General Manager I followed a work instruction to remove all locks that are not being used. I would like also to confirm that all initial complaints are dealt with by ‘Team Leaders’ or Customer Relations Managers; I am extremely busy hence the need for a structured management team.

It is my understanding that you will need to apply for Freedom of Information Act, with valid reasons for your request. Your original request for images of CCTV is denied; you were informed we will only provide this access to the Police.

Locks were removed because they were on private property; therefore no criminal damage has occurred; no locks were removed that were securing bicycles or other modes of transportation.

It is regrettable that you feel offended which I can emphasis with however bike racks are provided for all customers that are using the centre for that period; you have stated that you left your lock whilst you were away from the centre.

It is my decision to refuse the cost of repayment for your lock because of the reasons mentioned in this reply; I will be happy to escalate your complaint if you request.

Kind Regards

General Manager"

Is that true, they can damage any persons belongings on what they deem their property and not be liable? Not happy.