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I'm 95% certain they came from the shutterstore - http://shutters.co.uk/
I can't find any documentation to be completely sure, but I remember Sarah Beeny somehow being involved and looking back at the ordering page, it looks very familiar.
I've been checking out the measuring and fitting videos on the diy shutters site and it looks pretty straight forward, I've just got single sash windows so should be reasonably simple for measuring. Where did you get yours from?