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That’s precisely what it is. The organisation is responsibly run, and most people that work with Evans are generally happy, it’s just that there are some gaps that are hard to fill and tend to ruin some aspects of the customer experience, from what I hear from customers that I deal with after having bad experiences with the company.
By the way, I also have a friend who has worked for independent stores, Halfords, Evans Cycles, and, most recently, Cycle Surgery. From his account, the independent was the best (obviously), but amongst those big 3 companies, Cycle Surgery is absolutely stellar in comparison to the others.
ShutUpBlud
Oliver Schick
I am sorry to hear about that.
My criticisms of Evans are not with the people, but with the organisation itself. What you have written appears to support my view.