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...some people justify Evans' shit service on the basis that the pay is shit and the hours are long. I can only assume that the conditions of employment at Cycle Surgery are roughly comparable to those at Evans.
I imagine people mention pay and hours on here as they are easy things to talk about. Things like management structure and training programs/staff development probably do more for moral (and hence the customer experience) than a couple extra quid per day on the pay cheque.
M_V
I am helping a work colleague sort her bike out for winter.
Yesterday I have some free time over lunch, and as I was in the area, popped into Evans at Spitalfields.
Obviously, as it was lunchtime (presumably a relatively busy period), there seemed to be nobody on the shop floor.
After about 5 minutes being completely ignored, I left.
I walked straight to Cycle Surgery, which is virtually opposite. As I walked through the door, a member of staff smiled at me and said 'Hi, can I help you'?
Five minutes and £200.00 later I walked out with tyres, mudguards and lights.
I notice that on this thread some people justify Evans' shit service on the basis that the pay is shit and the hours are long. I can only assume that the conditions of employment at Cycle Surgery are roughly comparable to those at Evans. The guy that served me in Cycle Surgery was excellent. I can't really comment of the service I got from Evans, 'cos they didn't even bother to give it a try.
I cannot get my head around the logic of a company that (presumably) pays top dollar to be located in an area rammed with individuals with relatively high disposable income, and then just let's its staff ignore the fuck out of them. Maybe it's a tax-dodge thing?