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Often found the same when I worked round there. That Cycle Surgery is ace. Wanted a Brompton, went to Evans, walked out and 10 minutes later CS had all my money.
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To contrast that, I stupidly forgot my tools today and of course found I had a slow puncture in Kensington. Unfortunately, I don't know where the bike shops are around there, so pumped the tyre up a bit and limped as far as the Evans on High Holborn. I asked them if I could borrow a spanner and tyre levers and one member of staff gave them to me immediately, very friendly demeanour. I put a new inner tube in and bought something in gratitude (as I believe is good etiquette). I'm sure it's different from shop to shop. I don't go to that one often (try to go to my local bike shops and smaller businesses), but when I've needed something in that area I've always had very good service there.
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I've done exactly the same thing after being ignored for quite a while in the Spitalfields Evans.
It seems to be a special part of their customer service offering. They won't bother you. Ever. Even when you are trying to buy something.
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...some people justify Evans' shit service on the basis that the pay is shit and the hours are long. I can only assume that the conditions of employment at Cycle Surgery are roughly comparable to those at Evans.
I imagine people mention pay and hours on here as they are easy things to talk about. Things like management structure and training programs/staff development probably do more for moral (and hence the customer experience) than a couple extra quid per day on the pay cheque.
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~ Removed due to advice that such public comments about Evans Cycles are inappropriate ~
TL;DR: It’s not the people, it’s the organisation. (Though if you do have to visit Evans Cycles Spitalfields, I can help you out 😉)
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@Jingle_Jangle
I am helping a work colleague sort her bike out for winter.
Yesterday I have some free time over lunch, and as I was in the area, popped into Evans at Spitalfields.
Obviously, as it was lunchtime (presumably a relatively busy period), there seemed to be nobody on the shop floor.
After about 5 minutes being completely ignored, I left.
I walked straight to Cycle Surgery, which is virtually opposite. As I walked through the door, a member of staff smiled at me and said 'Hi, can I help you'?
Five minutes and £200.00 later I walked out with tyres, mudguards and lights.
I notice that on this thread some people justify Evans' shit service on the basis that the pay is shit and the hours are long. I can only assume that the conditions of employment at Cycle Surgery are roughly comparable to those at Evans. The guy that served me in Cycle Surgery was excellent. I can't really comment of the service I got from Evans, 'cos they didn't even bother to give it a try.
I cannot get my head around the logic of a company that (presumably) pays top dollar to be located in an area rammed with individuals with relatively high disposable income, and then just let's its staff ignore the fuck out of them. Maybe it's a tax-dodge thing?