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coppiThat
I wonder what they’d do to a car that was left in the car park for 5 hours.
Like @danstuff says - what’s the plan? A dozen grumpy emails that will all get ignored? Life’s too short.
I’d write to the most important person explaining that the company has acted unreasonably, that the person responding to your complaint desperately needs some training on complaint handling and that you’re ending your membership because of how you’ve been treated.
They should care, but they may well not.
Join another gym that doesn’t employ cunts.