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I had the same thing with yodel recently. Delivered and signed for but not by me. Called up and they “interviewed the driver”. Came back and said it was signed for at the loading bay by Frank.
The address is an office, we don’t have a loading bay. Or a Frank.
Luckily though they got the driver to go and pick it up the next day and redeliver it to me.
PhilDAS
I’d be interested to know if they investigate.
They didn’t deliver / fake delivered something of mine once and just paid me compensation like that’s what they always do, like it’s built in to their financial model as an acceptable loss.