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How do you take 20 minutes? That workshop is tiny
Tidying up the workshop, taking out the stand, stood, etc. (especially after the shop floor staff using them after I left) and reorganising customer's bicycles, getting cardboard boxes full of cardboards upstair, looking through the build and service list ands organising them for the mechanic/bike builder whom coming in late, checking to see if there's any overbooking, getting the BAD populated as it take a while, looking through and answering emails etc.
On top of getting changed of course.
How do you take 20 minutes? That workshop is tiny