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To be fair, lots of my response was copy & pasted, from times where I've had to clear these things up with people slightly less "throw away" and more "intent that running a wheel company is as simple as buying components wholesale and flogging them all together". I doubt it took as much time as you may suspect.
I, and thousands of others, think our wheels are the nuts. We offer 60-day ride & return to back this up. It's such a long period because so few use it. If you ever wanna try it yourself, drop me a DM and we can figure something out.
Ollie (Just Some Touchy Brand Manager)
OllieTheWizard-
My friendly advice is that copy-pasting huge swathes of text in response to a 10 word diss might not be a brand management strategy to rely on.
I know people who own and ride Hunt wheels and think they're excellent. I'm certain they ride very well indeed. Long may your company be successful and return free.
MechaMorgan
Hi Ollie
Thanks for your thorough response. To take your points one by one:
A) Not personal experience from ownership, but I've held Hunt wheels in my hand where the rim has cracked when trying to loosen spokes. Be that rim quality or build issue, not for me to say, but it's rather put me off.
B) Kinlin make excellent rims and no-one is claiming otherwise. I've owned sets of XR22s myself and have nothing but positive things to say. My point was rather that you could build a pair of wheels to your exact spec for cheaper than a set of Hunts.
C) Yes, all of those things are excellent and add value. I can still get a wheelset built of comparable quality for cheaper, and hopefully without cracking rims. There absolutely is value in Hunt wheelsets for people who want to buy a complete wheelset, have it ready and shipped immediately and don't know a local wheelbuilder. I don't think many on this forum are in that position.
D) Thanks for the insight and taking the time to back up your brand. I haven't heard of a single incident where you've refused to warranty or take return of a wheelset and I can only assume your customer service is as passionate and considered as you've been here. In my opinion, which is just an opinion, from one, cynical, non-customer, is that jumping on throw-away negative comments about your brand with a huge response makes you seem touchy and over sensitive, rather than trusting in the quality of your products.
Morgan (Just Some Asshole)