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@user77460
Customer resolutions, are total waste of time , they only have the same tracking info as you have.
They cannot or will not put you,through to the international hub , or explain why parcel force cannot process the charges so as to allow customers to pay for charges , even though they know what the charge is.......
After a going around in circles ,CR let slip that PF have a long back log of unprocessed packages at the international hub....