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So you knowingly went into a retail store ten minutes before they close and wanted an immediate solution or explanation to your problem?
Now you want to complain? For what? Being a bit of a Muppet?
Chak-
Took a nut off an old pedal and swapped it with the stripped out one. Pedal functions fine now.
Will stick with the LBS from now.
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So you knowingly went into a retail store ten minutes before they close...
What?
He went into a shop while they were open?
Perhaps they should close ten minutes earlier if they're not prepared to deal with customers at that time?
... and wanted an immediate solution or explanation to your problem?
Where do you get that from? I've read what he wrote more than once, I don't see where he's being so demanding.
As "warranty" is mentioned, then I'm going to go out on a limb and assume he's bought the pedals new from them.
And then been fed a line of complete and utter bullshit plucked out of thin air: “they can’t warranty then because I’ve been riding them on a fixie”. (Never was never asked what kind of bike they were on). I told him it is a single speed bike. He said “we still can’t because the straps means I’ve been pulling up on them”.
I was given all the bits back and just told to “have a look online and figure it out” and he kept saying “we are in a rush to go home.”
Outstanding!
If only that could have been dealt with differently.
If only...
If only...
If only...
Meanwhile in an alternative universe, a returning customer walks into a shop shortly before closing: "Sorry mate, I don't have an answer for you right now and we're about to close: give me the details and I'll make sure someone's on it when we open tomorrow."
farewell
Scilly.Suffolk
Riding home today my left pedal came complete off the spindle and feel in the road.
I rode home with one pedal, took the pedals off the bike and didn’t have time to remove the foot straps. I jumped in the car and made it to Evans 10mins before closing.
I showed the guy the pedal body and spindle which he then took into the workshop. He comes back and says “they can’t warranty then because I’ve been riding them on a fixie”. (Never was never asked what kind of bike they were on). I told him it is a single speed bike. He said “we still can’t because the straps means I’ve been pulling up on them”. I asked him to explain what he meant but he couldn’t really justify it and just rambled.
They kind of half tried to put the pedal back together then just kept saying they can’t do anything. I asked to buy new pedals and my question was ignored by the 4 or so staff standing round. I understand it might of been after 6pm (closing time) at this point.
I was given all the bits back and just told to “have a look online and figure it out” and he kept saying “we are in a rush to go home.”
After looking closely at home the bolt that goes on the end of the axle is stripped completely.
Should I write a complaint email to Evans? Should I try to warranty them myself with Nike Proof?