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So you knowingly went into a retail store ten minutes before they close and wanted an immediate solution or explanation to your problem?
Now you want to complain? For what? Being a bit of a Muppet?
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Just buy some new pedals. You won't get anyone else to do it for you.
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Yes. Either write a complaint, or go to a different Evans Store, though I’m not sure which you went to. Many stores, like the one I work in, are great at dealing with warranties, and it seems that others fall short, which is absolutely crazy.
Chak
Dugtheslug
ShutUpBlud
@farewell
Riding home today my left pedal came complete off the spindle and feel in the road.
I rode home with one pedal, took the pedals off the bike and didn’t have time to remove the foot straps. I jumped in the car and made it to Evans 10mins before closing.
I showed the guy the pedal body and spindle which he then took into the workshop. He comes back and says “they can’t warranty then because I’ve been riding them on a fixie”. (Never was never asked what kind of bike they were on). I told him it is a single speed bike. He said “we still can’t because the straps means I’ve been pulling up on them”. I asked him to explain what he meant but he couldn’t really justify it and just rambled.
They kind of half tried to put the pedal back together then just kept saying they can’t do anything. I asked to buy new pedals and my question was ignored by the 4 or so staff standing round. I understand it might of been after 6pm (closing time) at this point.
I was given all the bits back and just told to “have a look online and figure it out” and he kept saying “we are in a rush to go home.”
After looking closely at home the bolt that goes on the end of the axle is stripped completely.
Should I write a complaint email to Evans? Should I try to warranty them myself with Nike Proof?