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If it is external water ingress - eg outside wall/roof then its the *Buildings Management Company's responsibility.
*out of a service charge ?
if you keep getting fobbed off go through their complaints procedure and then here..
https://www.ombudsman-services.org/sectors/property/who-can-we-help
not4sale-
It's the floor, near an internal wall. Most likely is upstairs running along edges (path of least resistance and all that) but I don't want to get people in and then have to argue about insurannce, etc. I'd rather get it done by someone on the books already if you know what I mean?
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Without being able to poke around upstairs I don't know how to proceed. I'm going to contact management to get owner's contacts for above flat. If the guy above is just a tenant he's useless to us.
If water is coming from outside into wall cavity that dickhead at management should be interested enough to send a guy to protect the buildings.
If plumber ruins my walls just to tell me it's coming from upstairs, what then?
hippy
Leak of unknown origin in our flat. Managing agents responsibility to send plumber to check it or mine? If mine and then it turns out to be coming from upstairs or outside, what then?
I can't see how it can be from my pipes because there's none on the hallway side of bathroom. Presume it's from upstairs but they don't know of any leaks. Could be from under or maybe roof and running inside walls I guess.
Anyway, managing agent fobbed us off, do I insist they send someone or get my own guy? Any good plumbers/builders in West London?