I have had "some" success. They have agreed to refund me the cost of the replacement BB and cranks, but have arranged this with the dealer I bought them from, i.e. Evans in Gatwick. A 1hr30 round trip by car (if traffic allows!).
Evans have already refunded me the cost of the bottom bracket, and will also refund for the crank once they have it back, which will be via Collect+ for free.
Chuffed, they really couldn't have helped me much more. Apart from coming to pick it up themselves, the lazy sods...
I have had "some" success. They have agreed to refund me the cost of the replacement BB and cranks, but have arranged this with the dealer I bought them from, i.e. Evans in Gatwick. A 1hr30 round trip by car (if traffic allows!).