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@dumps
I think it depends entirely on lead times and reliability of those lead times. From a personal point of view I was completely happy with the bank transfer and staged payment, but I suspect that's because 1) I know Matt and his workmanship and 2) I accept that getting involved in something like this at an early stage involves an element of fluidity in processes.
If this were further down the line, and I were someone evaluating Isen against someone else doing something similar, I suspect I'd want full visibility and confidence on lead time before putting the whole lot down up front.
The payment method wouldn't really bother me, in large part because I can see very clearly from the marketing who is involved and where the business is.
As for any useful suggestions, have you looked at Gocardless? I know in theory it's best for recurring payments rather than one off, but my local fitness studio uses it fairly frictionlessly for one-off payments. The gateway they use is fairly intuitive for the consumer. I have no idea what it costs the merchant, but is direct-debit based, so should be cost effective.