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@heythropbikepolosoc
Dear Claire,
Thank you for your email below. I re-emphasise, I have delivered a package with measurements and they are challenging those measurements and applying an additional charge. Without proof of their measurements, I will absolutely refuse to pay an additional invoices and will seek to chargeback via visa in case of any charges coming through.
They absolutely have to supply objective evidence that the measurements are outside what i supplied otherwise their claim has no validity whatsoever.
I don't wish to take this to an ombudsman body, but I will be forced to if no proof is produced.
Kind Regards,
Joseph Walsh
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