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I'm always polite in the sense that I don't make it personal but I don't dress up my words or do fake friendly either so...
Basically they have to send you some kind of objective evidence your parcel was outside measurements/margin of error. That's probably not possible for them to do to any degree that it would stand up in court so where 8/10 people might just pay it because they can't be fucked with the hassle, for the few that kick off they'll probably just waive it for the same reason.
deleted
Ah the chargeback through visa option sounds like a good threat to follow up with next week - how did you tone your email? Straight up aggressive or super pass agg polite?