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I'm always polite in the sense that I don't make it personal but I don't dress up my words or do fake friendly either so...
Basically they have to send you some kind of objective evidence your parcel was outside measurements/margin of error. That's probably not possible for them to do to any degree that it would stand up in court so where 8/10 people might just pay it because they can't be fucked with the hassle, for the few that kick off they'll probably just waive it for the same reason.
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@heythropbikepolosoc
Ah the chargeback through visa option sounds like a good threat to follow up with next week - how did you tone your email? Straight up aggressive or super pass agg polite?