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I didn't even know there was a Giant store.
Artel is cycle-friendly, in that you can lean your bike outside by the sign and practically touch it from where you're sitting. But rather go there because it's run by Kieran (@12ounce) and is likely the best coffee going. No actual cycle-cafés at the moment though, I think.
Andy is a great mechanic, though his selection of spares is quite limited, from what I remember. Streetlife were decent enough, but I think they'll have closed their workshop by now. I wouldn't leave any of my bikes with Pedal Revolution or Cycles UK for anything more taxing than a derailleur hanger realignment, personally. Borwell's ain't bad.
The only guy I actually used for any serious jobs disappeared along with Dandy Horse, sadly. Norwich isn't a great place to be LBS-wise if you're not into expensive carbon road bikes.