• My response for the record was;

    Dear Mandy,

    Thank you for the below email. I wish to challenge these measurements and will require photographic proof before i will pay the invoice. I measured using a standard tape measure and i note the different is 2cm across all three measurements (e.g. within the margin of error), so i stand by my measurements.

    I note that the amount is over what your website states for UPS packages (http://www.p4d.co.uk/faq-size-weight) as the surcharge so I'd be interested as to how this amount is determined.

    Happy to discuss via phone as well.

  • I've had this before and kicked off at them, asked for proof and said I didn't agree to them taking payment automatically so would seek a chargeback through visa, they instantly dropped it but with a 'be more careful next time' so I am guessing the grounds they have to collect are pretty flimsy and they themselves don't have much proof other than the dims a courier company passes onto them.

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