Thank you for contacting PayPal regarding your attempts to create a monthly donation plan with a seller but that you are unable to do so and that you have previously been information that the fault likely lies with the seller's webpage.
We have reviewed your PayPal account and I can confirm that your account is set up without issues and that you should be able to sign up for the donation plan without issue. There is nothing stopping you from creating this subscription from your PayPal account. The explanation as to why you are unable to create the donation is plan is likely because the seller's website is not correctly set up for these kind of subscriptions. The seller might need to contact their web developer and look into this matter, but we cannot do so for them on their behalf.
Once the seller has resolved the issue on their end, you should be able to complete the payment.
It is my pleasure to assist you. Thank you for choosing PayPal.
Yours sincerely,
Peter
PayPal
I wish we could persuade them to look at both accounts at the same time. Then they can be caught in their own paradox of them both being correctly configured.
It's all your fault!
Thank you for contacting PayPal regarding your attempts to create a monthly donation plan with a seller but that you are unable to do so and that you have previously been information that the fault likely lies with the seller's webpage.
We have reviewed your PayPal account and I can confirm that your account is set up without issues and that you should be able to sign up for the donation plan without issue. There is nothing stopping you from creating this subscription from your PayPal account. The explanation as to why you are unable to create the donation is plan is likely because the seller's website is not correctly set up for these kind of subscriptions. The seller might need to contact their web developer and look into this matter, but we cannot do so for them on their behalf.
Once the seller has resolved the issue on their end, you should be able to complete the payment.
It is my pleasure to assist you. Thank you for choosing PayPal.
Yours sincerely,
Peter
PayPal