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@dancing james
@elswick
Had the same issue, when I questioned them got this
"Unfortunately, we’re currently experiencing a few teething issues as part of a systems upgrade which means that we're not able to fulfill your back order for you on this occasion, as we do not have any stock of the tape though it states on our site that we do, I am very sorry for this.
Due to this, we have cancelled this back order and you have been refunded back:
XXXXXXXXX Refund Successful 21.97 01/09/2017 17:00:53
The item should be back in stock in the future but we cannot guarantee when this will be exactly. We kindly suggest that you keep an eye on our website for any updates on the items arrival.
We hope this won't deter you from ordering from us again though, our shiny new system will be in place soon so we’ll be back to offering the top-level service you expect from us.
Have a lovely evening!
Regards
Gemma"