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I had to do a £30K transfer few years ago, they did the same dance with me and insisted if I wanted to transfer more than £5k in branch, there was to be a £5 charge. I refused to pay them anything and I said I want to withdraw £30K in cash, £20 notes and they did it for free, because there is no limit on cash withdraw... I then put it back to the other person's account there and then. The bank manager wasn't impressed with me 'wasting their time'... oh well.
Barclays wants to see ID for more than £1k, they also want to know what you want to do with the money if you are transferring more than a certain very low limit, online. A personal banker I knew quite well told me I should have told them I needed the money to open a brothel and ask them if they want to know when the opening is...
Why are banks so fucking shit? £20k arbitrary limit on online banking transfers. Go into branch and you can't transfer anything more than another arbitrary limit of £5K without ID. Can I do two smaller transfers? Can I fuck.
Now having to make successive transfers over the rest of the week to get all the cash to our solicitors so we can complete before the bank holiday weekend. In itself it's not too much faff but frustrating as it's delaying exchange.