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But that was known before and it was listed in race manual as a banned road.
Sure. It's one they need to look into and make a call on with full info. If a policeman orders you to do something, you don't have a choice, but what did they actually say and why?
Last year, @Swissy got a penalty of 2 hours when he was told to go on a motorway by a policeman. I expect it would have been more for someone who just decided it would be quicker and went on it.
I was once cycling through Hyde Park and the road was blocked by the police. Policeman told me to ride down the (empty) pavement. At the other end, a PCSO jumped out and tried to give me a ticket. I said, 'that policeman told me to' and he let me go!
It's all been fed back and, I am sure, will get sorted out in due course!
Apparently that guy (if the same one) used the motorway crossing police instructions - they wouldn't allow him to use the one he intended to and told him to use the motorway one - so probably a time penalty to reflect the time saving. Assuming it's true, of course, but the event has to depend on people's honesty.