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I don't think that many fans were expecting a refund. They weren't obliged to give anything per the T&Cs and the club didn't have any choice after the police told them to call it off.
Plus our PR department isn't that good. It may have been a ploy to avoid the admin of dealing with a load of returned tickets though.
aggi
So fans feel blackmailed that if they seek a refund they're taking money from a charity, so the club can look good by donating someone else's cash.