You are reading a single comment by @AlphaOmega and its replies.
Click here to read the full conversation.
London Fixed Gear and Single-Speed is a community of predominantly fixed gear and single-speed cyclists in and around London, UK.
This site is supported almost exclusively by donations. Please consider donating a small amount regularly.
AlphaOmega
I've sent a bike within mainland UK through Parcel2go recently.
Used them loads of times before, including posting frames and wheels to Italy and a whole bike to Germany, never had a single issue.
This time I picked Hermes instead of the usual Parcelforce, BIG mistake that was.
The courier didn't show up on both arranged collection days, ignored my phone calls and lied about collection attempts judging by what their customer service has told me.
Parcel2go after I've contacted them changed my courier to parcelforce for free (apparently there's a £14ish charge for that). Parcelforce showed up, collected the bike and delivered as planned.
Lesson learned - avoid Hermes like the plague, worst courier experience ever, I really couldn't believe how bad they were.