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Yeah a bit disappointing by that but I did not insist too much because C-Bear had a solution for me and it was cheaper than whatever THM would have come up with. To be honest, they don't seem to be a big company and probably swamped...not an excuse I know but their product are so good and bulletproof (as far as I know) that you probably rarely need to contact them anyway!
Aldersbrook-
You have to dig a bit... https://www.thm.bike/en/accessories/pressfit-30-bearings-road-35.html
HarmanMogul
Scumbag THM selling €1k crankset, doesn't bother to answer customer's emails