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Heldring-
Yeah a bit disappointing by that but I did not insist too much because C-Bear had a solution for me and it was cheaper than whatever THM would have come up with. To be honest, they don't seem to be a big company and probably swamped...not an excuse I know but their product are so good and bulletproof (as far as I know) that you probably rarely need to contact them anyway!
Aldersbrook
I was told by a couple of people that THM does not have a solution for PF30A. I contacted them twice and never got an answer. But I am happy with c-bear. Most likely better or as good but defo cheaper!