You are reading a single comment by @rj and its replies.
Click here to read the full conversation.
London Fixed Gear and Single-Speed is a community of predominantly fixed gear and single-speed cyclists in and around London, UK.
This site is supported almost exclusively by donations. Please consider donating a small amount regularly.
rj
What was the response regarding the shoes? I know someone who had a hardshell jacket lost; the response was to give them a new replacement and a gift voucher for the inconvenience (I think for something like 50% of the value of the jacket). Everyone makes mistakes, but it's how you deal with them that makes for good customer service - if the new owners start cutting this then that starts making Rapha gear no longer any kind of good value.