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stevo_com-
There is no next bill. I'm leaving the Thames Water area.
Also, I'm not entirely sure of this - every time you move with Thames Water they start a new account (with a new account number). I know because this was an issue recently when I was trying to close my account using an old statement ("This account is already closed.").
Not sure if epic fail or epic scammers.
Just got my last Thames Water bill. I'm in credit. It says, twice, in a large font: "No action is needed, this bill is for information" (in this case, it is also in a green box, in the middle of the page, presented in a way which is distinct from the rest of the document) and then "This bill is for information only. There is no amount due" (in this case in blue text, and near the end of the document, with only some smaller - fine print-ish looking text - below it).
One would assume they'll take care of a refund. However, in the small(er) print below the last "information only" line, it states: "Your account is in credit. To obtain a refund please phone ... blah blah blah).
Bunch of chancers, I reckon.