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Same with British Gas, they hold credit and apply it to the next bill instead of directly refunding
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I just got my electricity bill. Despite being £100(ish) in credit, they're putting my direct debit up by £25 per month....
Straight to U-Switch, obviously and even at the new rate, it's the cheapest there is apparently.
Is there anywhere else I should be looking so I can jettison these chancing wanks?
stevo_com
johnnyhotdog
@ 
Not sure if epic fail or epic scammers.
Just got my last Thames Water bill. I'm in credit. It says, twice, in a large font: "No action is needed, this bill is for information" (in this case, it is also in a green box, in the middle of the page, presented in a way which is distinct from the rest of the document) and then "This bill is for information only. There is no amount due" (in this case in blue text, and near the end of the document, with only some smaller - fine print-ish looking text - below it).
One would assume they'll take care of a refund. However, in the small(er) print below the last "information only" line, it states: "Your account is in credit. To obtain a refund please phone ... blah blah blah).
Bunch of chancers, I reckon.