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Sorry to hear you've had such an unbelievably shit experience. Is it worth raising a complaint/contacting the watchdog?
I'm with Bennetts, when renewing because they didn't have my FAGH on the system they took it off to see - it made no difference to the policy cost - which means I'm covered for it stored or Parked unlocked. Amazing really as if you register a lock you are only covered if the lock is in use.
Shit the bed that's horrific. One of the few reasons to have decent insurance surely. Not that that means much really.
In the end they offered me...wait for it....£95. Yup. 95. As if the excess wasn't high enough, they decided to charge £150 extra because apparently there wasn't enough proof that the chain was sufficient enough. How the fuck do you prove the worthiness of a 16mm chain vs a 14mm chain????
How do you rate Carole Nash?