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Yeah, thats the next port of call.
Worryingly i read something yesterday about how much of a minefield returns can be for stuff sent through the GSP. EBay don't take any responsibility and offer no protection to the seller trying to retrieve their items. If it goes to a dispute most if the time the seller loses out and the buyer will keep the item. Ebay have already suspended the funds out of my Paypal account. My cynical side thinks that is exactly what this person is doing.
He has filed for a return because the ballbearings cages on the BB are not original Campag apparently.....
LeChef
Phone customer services then and say he's not co-operating or providing you with the information you need to complete the return?
I normally enter my own number for Interparcel-couriers never use it anyway.
make sure to repeat the agents name when the call starts so they take accurate notes.