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When I dealt with L&C I dealt with one person for all the application in terms of selecting a mortgage
To be honest, the guy who did this part for us was fine apart from his telephone manner (just seemed like I was being rushed a lot). But I could call him and he would answer, I could email him and I'd get an appropriate response, etc etc.
when I decided which one I was applying for, was passed over to someone else at L&C for the actual application.
This is where is all fell apart. Could we get hold of the lady on the phone? Could she provide us with accurate dates? Could she actually pass on the all of the information I'd sent through so we didn't incur unnecessary delays? Nope.
That said, they did get us a mortgage but I was ecpecting a bit more in the way of professionalism and reliability throughout the second part. I suspect because of their business model the staff are fairly busy and end up having to rush things to get through the volume of applications they need in order to make money.
Anyway, enough of my moaning!
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Arducius
@aggi
When I dealt with L&C I dealt with one person for all the application in terms of selecting a mortgage and then, when I decided which one I was applying for, was passed over to someone else at L&C for the actual application.
The person I was switched to was fine but I imagine that once you're committed you could end up with someone who is a bit crap.