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Mortgage brokers usually put applications through a specialist intermediaries team, direct applications tend to go through a retail applications team. As a rule, anyone who is any good in the retail team will move to the intermediaries team so staff tend to be better, quicker and applications don't get sent back or rejected for stupid reasons.
I've had a direct team tell me that they'd estimated I should be spending over three grand a month on going out which made my mortgage unaffordable. That's a lot of Nando's.
Ramsaye
@Arducius
So after my mortgage application with HSBC was declined I went through London and Country for the exact same deal, same interest rate, same amount borrowed, same term, same fucking everything and the response? Application approved.
No idea why it went through second time around but we're much releived as the vendors were getting fed up of waiting.
L&C were great ... Right up until the point where the application actually went to the bank then they became dificult to get hold of, would tell us dates that would slip and slip, didn't pass on all the relevant information to HSBC, would respond to emails without actually answering the questions I'd asked or acknowledging what I was saying. All in all a very frustrating experience and I'm glad I won't have to deal with them any more.
Paid over £700 in various fees vesterday and that's just the beginning!