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Yeah, the initial response from them was something along the lines of "tell us your serial number, but as we haven't updated the firmware since December 2016 it'll likely be on the new one".
I gave them the serial and said mfd date on the warranty was July 2015 and their response was 'where did you buy it'. Told them I got it in the UK but there's no european/UK support email address (or even section) on their site and haven't heard a peep since.
I bought mine in the US, had a convo with (a surprisingly rude) support person in the US.