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If everything is brand new and built by someone else, then it really isn't your problem. Sending it out of the shop when it wasn't shifting properly was pretty poor, to put it kindly.
What you've described sounds very much like an alignment problem: a weak spring would only affect shifting in one direction.
Scilly.Suffolk-
Everything is new but the frame. It's an old steel 80's tourer. Maybe the hanger needs looked at again.
Cables are new @Dogtemple
Is play in a freehub normal or not?
sterobe
Looks like I will take it back to shop who built the wheels and installed the groupset. Hear what they say about the play in the freehub. I will mention what you have said about weak return spring.
Thanks