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This may be true but I think they are asking for a little bit of clarity on all of the issues that are affecting them as there are many conflicting answers being published by different sources at the moment. To ask for official clarification and explanation should not be big deal.
Right now I think they are feeling marginalised and angry, that someone from government should be providing these answers should be a given.
Some have spent days and countless visits to hospitals and refuge centres looking for missing relatives only to be stonewalled by officialdom.
I for one feel the response from government so far has been inadequate.
citron
re No 4 - The fire service have said it will take a very long time to identify all the victims, if at all in some cases. Whilst it is understandably extremely traumatic for families and friends not to know, I don't think there's any suggestion that information is being held back. They just don't know how many people have died or who they are yet.