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  • I have reviewed the item but I very much doubt they'll publish that. My first email suggested that the "artisan" that worked on my knife was indeed the world famous Stevie Wonder. The reply gave the impression that they were extremely offended by that, which is nice.

  • The first rule of getting good customer service: be nice.

    If you approached them with that Stevie Wonder jibe, the person answering the email may not be well disposed to helping you out.

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