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Howard
I've never had this happen before:
We ordered a wedding cake knife from a company call La De Da Living and asked for the slogan they use on their featured example to be punched into the metal. What turned up was appalling. The words are nice and straight for 75% of the line then hit a wave and drop back down. I emailed to say I wanted a refund and they keep referring to their description:
"Every piece of vintage cutlery is all sourced here in the UK. Traditional, industrial tools are used to indent every letter into the silver plate. Marks are expected during this process and the spacing and alignment of letters will not be perfect which we believe only adds to it’s unique charm and beauty.
Each commission is finished with a branded logo tag, cute cutlery charm and hand tied with chiffon ribbon and can finally be presented in a luxury gift box if required.
Our cutlery is authentic vintage and not mass produced therefore we cannot supply exact images of each piece. The cutlery is silver plated and therefore not dishwasher safe, we recommend hand washing in warm water and as silver is prone to tarnishing a good clean every now and then is also reccommended".
Their spelling in emails is appalling as per above.
It was only £40 but I feel very aggrieved. We bought a much nicer knife and slice thing from John Lewis for £45.
Edit:
Question has anyone had a similar "artisan" excuse and does anyone know which way to go next? I don't Twatter or Facebook either.