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Totally agree. I was annoyed when it happened again, but that may have been more to do with bailing 2/3rd's round BCM. I received that message first thing monday morning, and I don't really think you can ask for more. As a comparison, when my Garmin 520 died, the customer services response was, after having to email 3 times "LOL SORRY NOT SORRY! If you don't send it back with a receipt with your name on we won't look at it or give it back suck my balls arsehole". I may be paraphrasing, but that was essentially the vibe. It's a pain, but I know I am not perfect, so can't really expect perfection from those around me.]
deleted
Are you joking?
It's a new device and they can't possibly test every scenario. Have you seen how quickly they release new features and bugfixes? Frankly, I'm amazed at their levels of service and customer focus. If I wasn't already balls deep in the world of hell that is Garmin I'd be all over Wahoo's kit.