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  • I am now a good 30 minutes into my online chat - still no idea how to get a bike on an Easyjet plane. Nor, by the look of it, does Shyam.

  • I take my bike of planes 3 or 4 times a year, and different Airports / Airlines seem to have different requirements, and they seem to change randomly.

    As I've never been on Easyjet before, and their booking confirmation handily offered the opportunity to ask questions about the booking if you weren't sure.

    There was the option to call, but nobody picked up the line, and the option to 'Chat' online. My question was fairly simple - if I am bringing a bicycle in a case, do I need to notify you in advance, and do I need to pay an excess charge in advance. I never really got an answer to that question - the best I got was the helpful advice that it would need to go in the hold.

    My reason for posting, in a nutshell, was to say that Easyjet's online chat service is shit.

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